Agent (Lancaster)

Compensation

: $58,433.33 - $104,060.00 /year *

Employment Type

: Full-Time

Industry

: Administrative/Clerical



Job InformationTitle: AgentDepartment: StationsPosting Date: 11/25/2019Close Date: 12/10/2019Hay Point Evaluation: N/A100% Hourly Rate of Pay: $40.785-$ 45.743Position Classification: Safety SensitiveLocation: VariousReports To: VariousUnion Affiliation: Transportation Communications Union (TCU)THIS POSITION IS OPEN TO LIRR EMPLOYEES ONLY.SummaryThis position is responsible for ensuring the proper application of Company policies and procedures as they pertain to the collection and reporting of revenue at stations within jurisdiction. Supervise and coordinate the activities and performance of Stations Department employees within jurisdiction. Provide a safe environment for our employees and customers.ResponsibilitiesResponsibilities may include but are not limited to:* Ensure the proper application of Company policies and procedures as they pertain to the collection and reporting of revenue at stations within jurisdiction.* Supervise and coordinate the activities and performance of Stations Department employees within jurisdiction.* Ensure that employees adhere to departmental safety guidelines. Conduct safety inspections, report all deficiencies and monitor and follow up on corrective action.* Responsible for order, issuance of inventory, and record maintenance for ticket stock at stations within jurisdiction.* Ensure that employees under their jurisdiction provide excellent customer service and support.* Required to wear a uniform which may include a blazer, sweater, shirt, trouser, tie, scarf and safety shoes.Qualifications* A four-year high school diploma or its educational equivalent (GED or TASC) approved by a State's Department of Education or recognized accredited organization.* Three years of experience as a qualified Ticket Clerk or related ticket selling machine experience in the Stations Department.* Minimum of five years of customer service experience.* Ability to demonstrate effective oral and written communication skills, as well as strong interpersonal skills to effectively supervise employees and deal with customers.* Must possess and demonstrate effective customer service skills.* Must be willing to accept responsibility for others and demonstrate supervisory capabilities.* "Required to wear minimum Level D type protective clothing (as prescribed by OSHA regulations) which includes, but is not limited to, safety shoes and full length pants."Pay,Benefits, & Work ScheduleWe offer competitive salaries and an excellent, comprehensive benefits package, including:Full Medical CoverageDental CoverageVision CareLife InsuranceComprehensive Sick Leave BenefitsDeferred CompensationVacation/Personal Leave DaysTransportation Pass PrivilegesPension PlanIn-house training seminarsOther InformationIn addition to meeting the minimum requirements of the position, the selection process may include, but is not limited to a pre-screening assessment (i.e., physical, written and/ or practical evaluation) and interview. Candidates forfeit further consideration in the process if they fail to participate in any step of the process when scheduled. Make up dates/times will not be given. In addition, LIRR employee applicants must be in their current position for the 12 months immediately preceding the close date of this posting and must possess a satisfactory work history, including attendance and discipline record. A record of more than ten sick days without medical documentation in two of the last three years is considered unsatisfactory attendance. Not all qualified applicants are guaranteed an interview due to the competitive selection process. A medical examination and safety sensitive drug/alcohol test may also be required.How To ApplyQualified applicants can submit an online application by clicking on the 'APPLY NOW' button from either the CAREERS page or from the JOB DESCRIPTION page.If you have previously applied on line for other positions, enter your User Name and Password. If it is your first registration, click on the CLICK HERE TO REGISTER hyperlink and enter a User Name and Password; then click on the REGISTER button.All LIRR employees must go to sign in using your BSC ID and navigate to My Job Search and then Careers.When applying for positions, please ensure that you attach a resume during the application process and that you receive a confirmation e-mail that your application was accepted. If you do not receive an email confirmation, your application may not have been received and will not be able to be considered after the deadline date. If you encounter problems, please call the BSC Customer Management Center at (646) ###-#### Monday through Friday (except MTA HQ holidays), 8:30am - 5:00pm.Equal Employment OpportunityThe Long Island Rail Road is an Equal Opportunity Employer, committed to a diverse workforce. As such, we encourage applicants from women and members of minority groups.*Job Title:* Agent*Job ID:* 96868*Agency:* Long Island Rail Road*Department:* Director - Station Operations*Division:* Station Operations (Field) * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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