Associate Director, IP - Strategic Account Management (Lancaster)


: $197,780.00 - $197,780.00 /year *

Employment Type

: Full-Time


: Executive Management

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Morningside Translations is the fastest growing major language service provider in North America and one of the largest intellectual property translation companies in the world. Specializing in patent, life sciences, and legal translations where accuracy and subject matter expertise are paramount, Morningside provides ISO 9001 and 13485-certified translations into more than 150 languages and offers end-to-end technology-enabled translation, localization, and multimedia solutions. Morningside is the trusted partner to thousands of organizations including Fortune 500 companies, Am Law 200 firms, and international regulatory bodies. Headquartered in New York City, Morningside has offices across the globe in San Francisco, Hamburg, London, and Jerusalem.

We are looking for an Associate Director, IP - Strategic Account Management to work in the NY, NY office and to be responsible for helping to strategically solidify and expand some of our largest existing customer relationships and improve overall customer satisfaction. This client-facing position will be devoted to strategic relationship building with key decision makers and users across large organizations to ensure customer retention and relationship stability.

Essential Functions:

Cultivates strong relationships within client organizations at the decision-maker and user levels

Manages large, complex and global client partnerships

Develops and deploy client treatment strategies and account plans to enhance position with existing clients

Conducts regular business reviews with value add propositions and strategic consultation to enhance client experience

Identifies new business and growth opportunities for existing accounts

Manages and control pricing and contractual issues

Initiates continuous improvement of procedures, processes and standards to ensure smooth client operations and increased efficiency

Leads on-site client visits and annual reviews

May also manage direct report(s) depending on location and overall SAM team size

Education and Experience Requirements:

Bachelor s Degree

Fluent English (written and verbal skills)

Minimum 3 years of account management or sales experience

Significant, localization and / or intellectual property (IP) and patent knowledge or familiarity a prerequisite

Language industry knowledge a plus; especially with an operational, business development, or relationship management background

Excellent presentation, interpersonal and negotiation skills

Effective time management skills and attention to detail Foreign language fluency a plus

Other Information:

This job description is intended to describe the general nature and level of work for this position; it is not intended to be an exhaustive list of all duties, responsibilities, and qualifications. It is also not an employment contract, and the company reserves the right to modify job duties or descriptions at any time.

Associated topics: area sales, b2c, bi, business, business development, business planning, client, franchise, mba, strategic * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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